If a replacement item is needed due to a damaged product please contact us via email at firstname.lastname@example.org (You have 48 hours upon receipt to contact customer service about the damaged product.) Please label your email with the subject line as; Replacement Needed. A photo of the damaged item is required in the body of the email in-order to process the replacement. Once customer service has been contacted and a replacement has been approved, a shipping label will be sent to your email. (you have 3 business days to send the damaged item using the shipping label given, a second shipping label will not set if the first expires) A replica of the purchased item will be sent once Ikaika Tribe receives the damaged product. A damaged product cannot be replaced with a different product unless Ikaika Tribe has sold out of the originally purchased item. If the originally purchased item has been sold out, then customer service will negotiate a different replacement item of the same value. All replacement approvals take 7-10 business days.
Shipping due to covid-19 has been slowed so this process can take a total of 20-30 business days before a new product is received. (barring any unforeseen circumstances)
Thank you for your support of Ikaika tribe!